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1st Line Support Analyst - Glasgow

1st Line Support Analyst - Glasgow

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Date Job Posted Thursday 16 Jun 2022
Reference 5746
Category 1st/2nd Line Support
Employment Type Contract


1st Line Support

£100-150 per day (Outside IR35)

4-6 Month Contract

BE-IT is looking for a 1st Line Support Analyst who wants to work in an exciting role with a great charity that helps provide care for adults and young people with physical and learning disabilities.

This role will be a 6-month contract on a daily rate of £100-150 outside IR35. This is a hybrid role with some field work, with at least 2 days a week working fully remote.

Essential Skills:

  • Clean and Valid UK Driving License.
  • Provide excellent frontline internal helpdesk support to all colleagues and Board Members.
  • Resolve all first line support IT calls where possible and escalate any unresolved to second line support or IT Lead as quickly as possible.
  • Work within departmental service level agreements (SLA’s).
  • Communicate effectively with users throughout the organisation to ensure that problems are clearly understood and prioritised so that appropriate solutions are applied in an effective and efficient manner.
  • Engage with colleagues (ICT or otherwise) in order to gain a greater understanding of the systems utilised by our client.
  • Maintain the help desk system, keeping the status of outstanding calls up-to-date at all times.
  • Image and deploy all new Windows based Laptops & Devices. 

If you enjoy helping support a great charity that encourages social inclusion, reduces loneliness, and improves the health, independence and wellbeing of adults and children with disabilities then this is the role for you!

If you fit the above and want to learn more, apply online or call Isla Hutchinson from Be-IT on 0141 378 6676.


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