2nd Line IT Systems Engineer Antrim, Jobs, Northern Ireland, 2380
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2nd Line IT Systems Engineer - Antrim - Northern Ireland

2nd Line IT Systems Engineer - Antrim - Northern Ireland

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Date Job Posted Monday 2 Jul 2018
Reference 2380
Category 2nd/3rd Line Support
Salary £20,000 - £30,000 with excellent benefits package
Employment Type Permanent

This vacancy is now closed

Rapidly growing Managed IT Service provider with a 20-year track history has multiple opportunities due to business growth for Senior IT Systems Engineers who are keen for career progression within a company that has built its reputation both with its employees and customers on integrity, transparency and fairness. Our client has quietly built a highly successful business which has over 500 clients across Northern Ireland and are very well positioned for growth over the next 3-5 years. They are looking for the right talent in their business in ensure this happens. There is no glass ceiling with this company and each employee has a package and career roadmap that directly reflects their needs and aspirations.

One key aspect about this company which sets them aside from others is that although they have growth significantly they have remained very loyal to their employees and have retained a family feel to their business. The feedback from current IT engineers has been excellent which is very important when considering a move within IT services.

Job Summary

You will be working in a 2nd Line Infrastructure team working on projects for some of Northern Ireland's best companies, many of which are household names. This position will see your technical exposure increase significantly and you will be surrounded by one of the best teams in the industry to work on the diverse range of client projects available and work on day to day IT support.

Key Duties Include

  • Providing 2nd Line support to company clients
  • Diagnose and fix software, hardware and user queries and problems
  • Provide remote support for clients
  • Retrieve tickets from the 2nd line support queue on an ongoing basis throughout the day
  • Provide regular feedback to the Technical Services Manager on ticket progress and escalation if required.
  • Maintain excellent customer relationships with client, ensuring regular and appropriate contact in relation to their support and ticket progress.
  • Provide client guidance and training by phone, email or in person as required.
  • Carry out site health checks and pre-emptive services on your designated clients.
  • Review your assigned tickets on a daily / weekly basis and organise an effective work programme.
  • Maintain excellent customer relationships with client, ensuring regular and appropriate contact in relation to their support and ticket progress.



  • A minimum of 2 years demonstrable 2nd line support experience in a similar role or an in-house position (internal IT systems engineer)
  • Proven detailed knowledge and experience with Microsoft Windows Server 2008 / 2012, Active Directory & Microsoft Exchange technologies.
  • Experience working with Hyper-V or VMware virtualised solutions
  • Enjoy working with like-minded professionals as part of a team and enjoy helping others 


Benefits: Industry leading base salary with Aviva private health insurance, 31 Days Holidays, and a 5-year bespoke training path amongst other benefits, full details can be provided no application

For further information on this vacancy, or any other IT role in Northern Ireland, please apply via the link below or contact Tony Baker in complete confidence on 02895 214076.


About Us: Be-IT Resourcing is a UK wide boutique IT Recruitment specialist with offices in Belfast, Glasgow and Edinburgh with 20+ dedicated IT recruitment specialists. With over 250 years IT recruitment experience across our team and a registered UK Government G-Cloud provider, we are well positioned to assist you in your professional IT career.

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