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2nd Line Support - Glasgow

2nd Line Support - Glasgow

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Date Job Posted Friday 13 May 2022
Reference 5628
Category 1st/2nd Line Support
Employment Type Contract

There is a requirement for a strong technically minded 2nd line engineer to join the Service Delivery Team :

  • Provision, configure and Deploy 100 laptops across our onshore userbase
  • Manage, communicate and deploy 100 iPhone devices as part of the lifecycle refresh program
  • If the above actions are completed prior to the end of the contract then we would like to utilise the contractor to assist with 2nd line incident management and potential project work that would be levelled at 2nd line skillset.


Key Responsibilities:

  • Review list of users who are listed on the replacement list and schedule timeslots to perform device swap
  • Update asset register to reflect decommission and implementation activities
  • Ensure data is backed up and transferred to the new device
  • iPhone – Create a project tracker for identifying users who will receive new devices. Communicate the schedule to end-users and perform iPhone configuration using Intune.
  • Face to face handover of the new device
  • Assist with 2nd line incidents in the queue (only if the above tasks completed prior to project closure)


Candidate requirements:

  • Experience in working with imaging technology such as AutoPilot and MDT
  • Demonstrable experience in supporting Windows 10
  • Demonstrable experience in supporting and configuring mobile devices
  • Experience of working with Microsoft Intune
  • Demonstrable experience in supporting O365 applications such as Outlook, MS teams, Sharepoint
  • Excellent communication skills
  • Ability to multitask
  • Excellent communication skills

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