Be-IT are working in partnership with a global law firm, to recruit an IT Service Desk Manager to lead their global support function. You will be responsible for providing vision and leadership to a global team, who are responsible for providing a client-focused and exceptional technology support service to the firm. This role will oversee and lead all aspects of the Global IT Service Desk and requires strong leadership, problem-solving skills and excellent communication skills.
The successful applicant will ideally have at least 5 years in leading, building and managing a busy, well-structured service delivery function - theirs has over 30 staff. You will also have responsibility for development and documentation of processes and procedures to support service levels, using ITIL (ideally must be ITIL V4 certified). A technical background in a Windows focussed support domain will be beneficial, however, this role is very much hands-off and strategy focussed. You'll lead and develop the team to create a high-performance, engaged, client-focused team culture that supports the business strategy, whilst managing key 3rd party suppliers, and driving a culture of continuous improvement.
In return, you will receive an extremely competitive salary, pension, flexible working, private medical insurance, life-assurance and much more.
For more information, please apply, or contact Euan on 0131 344 4802 / firstname.lastname@example.org for more information about the specific details of this role.