We’re seeking to recruit an experienced IT Service Desk Team Lead to work with a global financial services company based at the Gyle, Edinburgh (relocation to city centre late 2018). Within this role you will work within the 24/7 Global Technology Centre which is responsible for managing all first line service and support tasks for customers across the globe.
The Service Desk function is responsible for logging all incidents and requests, including categorising and prioritising where possible to provide a first class contact resolution.
On a daily basis, you’ll ensure that customer experience is paramount and provide day to day leadership, management and technical expertise for the Service Desk function. You will also provide a point of escalation for support requests.
To be consider you’ll need the following experience: experience of team leadership and management; ability to learn new technologies and work in a technical environment; ability to follow set processes & procedures and highlight potential improvements; willingness to work flexible hours / shifts; ability to troubleshoot hardware/software/network issues; able to perform software and hardware installations; good understanding of ITIL framework and best practice and understanding of Microsoft tools and systems.
Benefits package will include: 25 days’ holiday, an excellent pension, employee share plan so you can own a part of the company, and a great range of flexible benefits with the addition of buying additional annual leave.
Shift work will follow 12 hour shifts where you will work 14 days out of every 28 each month. Details of this can be provided at request.
If you fit the above profile and want to learn more, then get in touch, call Sinead Dewar on 0131 344 4786 or apply below.
Follow Us: We post updates, vacancies & industry news on a daily basis on Twitter (@beITresourcing) and LinkedIn.