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Problem Manager - Central Belt

Problem Manager - Central Belt

Generous Salary + Excellent Benefits

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Date Job Posted Friday 7 Jan 2022
Reference 5427
Category Head of Infrastructure
Salary Generous Salary + Excellent Benefits
Employment Type Permanent

Problem Manager - Scotland

Are you an experienced Problem Manager ready to lead small team delivering excellent service to large, complex and fast-moving technology business? Would you enjoy role that involves taking leadership on providing quality of service in demanding environment? Could you bring a strategic and innovative mindset to the problem management processes? Then you may want to find out more about this role.


Be-IT Resourcing is working with one of Scotland’s biggest, fastest moving and complex technology organisations to source someone to lead their Problem Management team. This is a rare opportunity to join growing team in market leading organisation and will offer excellent further career and skill development.


Role Description

  • You will be responsible for delivering and developing the overall Technology Problem framework, policy and operating model. Contribute to the vision, priorities and requirements for service reliability and process improvements around Problem Management.
  • You’ll operate and drive the target operating model for the Group Problem Management role, with clear ownership and responsibility. You will deliver a comprehensive knowledge transfer for all direct or indirect Problem Managers.
  • Responsible for reliability, you will contribute to driving support teams to implement capabilities to proactively identify platform risk and effectively mitigate, to optimise the approach for reacting to an identified deviation and identify technical and operational improvements that require senior leadership financial and sponsorship investment You will contribute to the delivery of continuous learning and improvement, identifying and mitigating future risks to services.
  • You will be responsible for leading the operational and reliability performance of the Technical support organisation both internally and externally. Excellence will be benchmarked and consistently measured to drive continuous improvement. You will ensure the related audit/regulatory requirements are delivered to a high standard.
  • Leading reliability best practises to drive service protection through continuous enhancements of data trending analysis, predictive identification, engagement, technical automation and communication.
  • Bringing together the relevant skills from each of our main operating countries and gel them into a single cohesive team ensuing that all teams collaborate to deliver.


We are considering candidates with some, or all, of the following:

  • The ability to help set a compelling vision to operate, clear objectives and motivating a high performing function and team. Driving a culture of collaboration.
  • You’ll have strong experience and desire to deliver service excellence. Leading across the business to understand priorities. You’ll have the skills, motivation and aptitude to lead in a high profile, fast paced environment, driving virtual teams, addressing immediate risks, as well as dealing with multiple complex situations.
  • Comfortable with working across an extensive range of technologies. You will have a deep understanding and knowledge of the complex architecture and platforms that underpin services. Appreciation of DevOps and Agile practices and ability to deliver Service Management methodologies to best suit an excellent response.
  • Highly visible, credible in gaining trust and building relationships with stakeholders at all levels with aptitude to influence, empower, guide and lead groups.
  • Passionate about connecting stakeholders and customers with the right information at the right time. Instilling a proactive, forward-thinking, innovative standard of excellence.


If you want the chance to progress your career in a highly technical and dynamic environment then apply for immediate consideration. Or to find out more please call Freddie Kydd.


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