Looking to escape that one-dimensional role? Do you have a passion for fixing complex problems? Want to expand your current skill set to work on all areas within IT services and support?
Escalations Engineer - £30,000 - £40,000 - Edinburgh/Dundee/Fife (Remote Working Available)
You will be working with a niche origination who pride themselves on being able to accommodate all IT related issues. Working alongside seasoned experts, this role will not pigeon hole you into one area, you will be working across multiple areas such as communications, networks, infrastructure, server hardware, operating systems and cloud solutions to solve challenging issues. You will use your experience to deal with highly complex issues passed to you by 2nd/3rd lines engineers.
Along with this you will work with a range of clients supporting on various projects to assist with managing, implementing and solving complex issues relating to delivery success.
Would you like to challenge yourself, expand your expertise and be surrounded by subject matter experts?
This might be the role for you…
Skills and Experience Required;
- Managing & Supporting multiple client sites within an SLA driven environment
- Level 3/Escalations - last line of support for clients & colleagues
- IT Infrastructure - Supporting server and network hardware as well as firewalls and internet connectivity
- Microsoft Experience - Supporting Microsoft Windows Server & Desktop operating systems, server and desktop applications and Microsoft Office 365
Please get in touch to find out more! firstname.lastname@example.org