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Service Delivery Manager - Central Belt

Service Delivery Manager - Central Belt


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Date Job Posted Tuesday 3 May 2022
Reference 5636
Category Service Delivery Manager
Salary £55k
Employment Type Permanent

Are you passionate about ensuring that your service users and clients receive excellent IT services and application availability? Do you enjoy working with your team, stakeholders and 3rd parties alike to ensure that your customers - internally and externally - receive robust and efficient IT availability? If so, Be-IT may have an excellent opportunity for you.

My client, a market-leading FinTech business who have recently been involved in a large-scale merger, are recruiting for a Service Delivery Manager to join their team of 600 staff - and growing. As their Service Delivery Manager, you'll lead a team managing multiple technologies, ensuring they are a key conduit between IT and the business. The scope of the role will continually evolve depending on the direction of the business, so you'll have the exciting opportunity to influence and scale service delivery appropriately to fit the needs & demands of the business.

Some of the key activities you will be involved in are:

  • Managing service escalations, incident and problem management to resolution
  • Being the primary contact point for the business and outsourced IT teams
  • Ensuring all production services run smoothly, highlighting areas where service improvements can be made
  • Building and maintaining significant stakeholder relationships

To be successful in this role, you must have an excellent knowledge of ITIL & ITSM tooling. You will also be passionate about ensuring SLAs and KPIs are met, and where possible exceeded. With the backing of an excellent, established team; you will also be responsible for the management of internal IT controls, IT service audits, and compliance with audit requirements and improvements, as well as carrying out the management and reporting of the service tickets.

In return, you will receive a competitive salary of up to £55k, plus a 10% non-contributory Pension, bonus, Life & Private Medical Insurance, and 34 days annual leave. This company are truly passionate about their staff, customers, and their development. They offer a great training budget to prove this.

Interested? Hit apply or contact Euan Wilson at Be-IT on 0131 344 4802 or for more info.

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