Software Support Engineer Glasgow, Jobs, Scotland, Central Belt, 3112
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Software Support Engineer - Glasgow - Central Belt

Software Support Engineer - Glasgow - Central Belt

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Date Job Posted Friday 22 Mar 2019
Reference 3112
Category Application Developer
Salary Up to 35k
Employment Type Permanent

Software Support Engineer



Salary up to £35,000

Be-IT is currently working with a large software and analytics company based in Glasgow. They are looking for a Software / Application Support Engineer who has experience with the likes of Java or JavaScript, to join the growing team!

The Software Support Engineer will be a key contributor to the team who are instrumental in troubleshooting the existing web applications. You should have a broad engineering competence as well as demonstrated experience successfully resolving complex customer issues in a dynamic environment.

Duties of the Software Support Engineer:

  • Independently troubleshoot customer issues (ESRs), research solutions, and resolve complex problems by analyzing product & systemic issues (Network, OS, database SQL Server) to identify root cause of problems and determine corrective actions
  • Work as a liaison & drive communication internally between T2 Support, engineering & product management to resolve customer issues to ensure customer satisfaction
  • Provide recommendation, feedback on design change / feature for product supportability to ensure that product meets customer requirements and document the same
  • Prepare & maintain knowledge base articles for known issues & work around
  • Willingness to “go the extra mile” to get the job done within SLAs and customer commitments, provide mentoring and training for new employees and work cross functionally as a team member.

Skills and Experience

  • Ability to understand and solve complex problems and concepts as well as make decisions based on given input
  • Experience of resolving technical issues
  • Experience of debugging for troubleshooting
  • Experience of version control systems e.g. Subversion, CVS, Git
  • Design and development experience in Java 2 Platform technologies (J2EE, EJB) and web application servers
  • Understanding of object oriented analysis, algorithm design and J2EE design patterns;
  • Development experience with: Java, J2EE, EJBs, AJAX, SQL Server (fluent with SQL programming, Stored Procedures), JSP or Servlets, XML, HTML, JavaScript, Hibernate, Spring, C#;
  • Understanding of both web client side and server side development;
  • Experience of version control systems e.g. Subversion, CVS, Git
  • Understanding of software development life cycle methodologies
  • Understanding of RDBMS such as Oracle, SQL Server or MySQL

If you are an Application Support Engineer or a Software Support Engineer looking for your next move then get in touch with Alastair Philp

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