Technical Support Engineer, Jobs, 3415

Technical Support Engineer - Central Belt

Technical Support Engineer - Central Belt

Salary DOE + Benefits

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Date Job Posted Tuesday 18 Jun 2019
Reference 3415
Category Desktop Support
Salary Salary DOE + Benefits
Employment Type Permanent

This vacancy is now closed

Are you a Technical Support Engineer keen to work with customers across the world? Would you like to work in an R&D focused environment supporting high quality and cutting-edge software and hardware? Then this is a role you want to have discussion about!


We are looking for a Technical Support Engineer to join an expanding business in Edinburgh. The ideal Engineer will have knowledge of IT networking, troubleshooting experience and previous experience in a help desk environment


Key duties

  • Provide technical support to via telephone and email
  • Continually strive to maintain an acceptable level of open support cases
  • Provide pre-sales technical support for Partners and Sales Managers
  • Assist partners with demonstrations, proof of concepts and FAT’s
  • Responsible for Trade Show products and demonstrations
  • Co-ordinate customer requests for special technical requirements
  • Provide technical feedback to the product management team
  • Act as a bridge between Engineering and Sales departments


Essential skills:

  • Strong network understanding (TCP, UDP, RTSP, RTP, NTP, ONVIF etc)
  • Understanding of platform virtualization
  • Knowledge in cloud based storage / software solutions
  • Flexible and able to travel when required
  • A real team player with the ability to work autonomously
  • Good personal communication skills
  • Customer service driven
  • A high degree of independent thinking and judgment
  • Educational background in technical or related field


Please apply online for immediate consideration or call Freddie Kydd at Be-IT Resourcing for a confidential conversation.


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