Technical Support Engineer, Jobs, Scotland, Central Belt, 3137
IT Jobs Colour Splash

Technical Support Engineer - Central Belt

Technical Support Engineer - Central Belt

Apply for this job

Share this job

LinkedIn ShareShare

Date Job Posted Tuesday 12 Mar 2019
Reference 3137
Category Desktop Support
Employment Type Permanent

Technical Support Engineer



Salary up to £27,500 plus 10% bonus

We are currently recruiting for a Technical Support Engineer to work for a large analytics company based in Glasgow. The ideal person will have a Windows background and have relevant support based experience.

Duties of the Technical Support Engineer:

  • Part of a team delivering Technical Support to our Customers and Partners
  • Develop key skills and knowledge of company applications
  • Deliver a high level of customer satisfaction through prompt, professional and knowledgeable assistance
  • Use the Incident Management System (IMS) to track Service Request activity, providing detailed updates to Customers on all service requests assigned to you
  • Effective and efficient problem solving skills - Ability to define problems, collect data, establish facts and draw valid conclusions
  • Carry out proactive monitoring of all service requests assigned to you with appropriate action taken to expedite closure
  • Liaise closely with the Tier 3 Development Teams to identify product defects
  • Research and investigate RCA (Root Cause Analysis) on repeat issues and escalations
  • Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues & effectively communicate solutions to customers, and liaising with Product Development to identify product defects
  • Provide QA input into product patches

Skills and experience


• A passion for solving problems - ability to define problems, collect data, establish facts and draw valid conclusions, whilst communicating with customer on progress

• Knowledge of Windows operating systems

• Knowledge of office software programs, e.g. Microsoft Office

• Knowledge of debugging tools/techniques


• An understanding of enterprise applications and Microsoft environments

• Networking

• Experience of programming and debugging

• Familiar with WebEx or equivalent

If you are an experienced Technical Support Engineer and want to work for a reputable analytics company based in Glasgow, then get in touch with Simon Allen to discuss this role in more detail.

Your contact for this job

Be-IT Accreditations