Technical Support Engineer, Jobs, Scotland, Central Belt, 3137
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Technical Support Engineer - Central Belt

Technical Support Engineer - Central Belt

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Date Job Posted Tuesday 12 Mar 2019
Reference 3137
Category Desktop Support
Employment Type Permanent


Technical Support Engineer

Permanent

Glasgow

Salary up to £27,500 plus 10% bonus

We are currently recruiting for a Technical Support Engineer to work for a large analytics company based in Glasgow. The ideal person will have a Windows background and have relevant support based experience.

Duties of the Technical Support Engineer:

  • Part of a team delivering Technical Support to our Customers and Partners
  • Develop key skills and knowledge of company applications
  • Deliver a high level of customer satisfaction through prompt, professional and knowledgeable assistance
  • Use the Incident Management System (IMS) to track Service Request activity, providing detailed updates to Customers on all service requests assigned to you
  • Effective and efficient problem solving skills - Ability to define problems, collect data, establish facts and draw valid conclusions
  • Carry out proactive monitoring of all service requests assigned to you with appropriate action taken to expedite closure
  • Liaise closely with the Tier 3 Development Teams to identify product defects
  • Research and investigate RCA (Root Cause Analysis) on repeat issues and escalations
  • Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues & effectively communicate solutions to customers, and liaising with Product Development to identify product defects
  • Provide QA input into product patches

Skills and experience

Essential

• A passion for solving problems - ability to define problems, collect data, establish facts and draw valid conclusions, whilst communicating with customer on progress

• Knowledge of Windows operating systems

• Knowledge of office software programs, e.g. Microsoft Office

• Knowledge of debugging tools/techniques

Desirable

• An understanding of enterprise applications and Microsoft environments

• Networking

• Experience of programming and debugging

• Familiar with WebEx or equivalent

If you are an experienced Technical Support Engineer and want to work for a reputable analytics company based in Glasgow, then get in touch with Simon Allen to discuss this role in more detail. simon.allen@be-it.co.uk


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