Technical Support Engineer, Jobs, Scotland, Central Belt, 3279
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Technical Support Engineer - Central Belt

Technical Support Engineer - Central Belt

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Date Job Posted Thursday 9 May 2019
Reference 3279
Category Desktop Support
Employment Type Permanent


We are looking for 2 Technical Support Engineers to join an expanding business south of Edinburgh. The ideal Engineer will have knowledge of IT networking, troubleshooting experience and previous experience in a help desk environment

You will provide technical support to all Authorised Partners and Strategic End Users and support Regional Sales Managers with technical aspects of system specification and design.

Key duties

  • Provide technical support to via telephone and email
  • Continually strive to maintain an acceptable level of open support cases
  • Attend Authorised Partner sites in the region
  • Provide pre-sales technical support for Partners and Sales Managers
  • Assist partners with demonstrations, proof of concepts and FAT’s
  • Responsible for Trade Show products and demonstrations
  • Co-ordinate customer requests for special technical requirements
  • Provide technical feedback to the product management team
  • Act as a bridge between Engineering and Sales departments

Essential skills:

  • Strong network understanding (TCP, UDP, RTSP, RTP, NTP, ONVIF etc)
  • Understanding of platform virtualization
  • Knowledge in cloud based storage / software solutions
  • Flexible and able to travel when required
  • A real team player with the ability to work autonomously
  • Good personal communication skills
  • Customer service driven
  • A high degree of independent thinking and judgment
  • Strong problem solving skills
  • Educational background in technical or related fields

If you are either an experienced Technical Support Engineer or are at the early stages of your career within IT Support, then get in touch with Simon Allen to discuss. Simon.allen@be-it.co.uk


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