Tier 3 Support Engineer Glasgow, Jobs, 3403

Tier 3 Support Engineer - Glasgow - Central Belt

Tier 3 Support Engineer - Glasgow - Central Belt

£30,000 - £35,000 + 10% Bonus

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Date Job Posted Wednesday 3 Jul 2019
Reference 3403
Category 2nd/3rd Line Support
Salary £30,000 - £35,000 + 10% Bonus
Employment Type Permanent


This vacancy is now closed

Be-IT are currently looking for a Tier 3 Support Engineer for a large analytics company based in Glasgow.

The Tier 3 Support Engineer will be a key contributor to the team who would be instrumental in troubleshooting of our existing web applications and being a point of contact for less senior members of the team. They will have a broad engineering competence as well as demonstrated experience successfully resolving complex customer issues in a dynamic environment.

  • Independently troubleshoot requests for assistance from Tier 2 support engineers and product managers as well as be a point of contact for escalated issues. Research solutions and resolve complex problems by analyzing product & systemic issues (Network, OS, database SQL Server) to identify root cause of problems and determine corrective actions.
  • Work as a liaison & drive communication internally between T2 Support, engineering & product management to resolve customer issues to ensure customer satisfaction.
  • Provide recommendation, feedback on design change / feature for product supportability to ensure that product meets customer requirements and document the same.
  • Prepare & maintain knowledge base articles for known issues & work around.
  • Willingness to “go the extra mile” to get the job done within SLAs and customer commitments, provide mentoring and training for new employees and work cross functionally as a team member.
  • Proactive in identifying critical point of failure, raising flags & escalating issues that are of urgent nature.
  • Detail-oriented and highly organized, ability to juggle multiple priorities and parallel projects simultaneously.

The Role

  • Support role experience
  • QA/Automation Knowledge
  • Devops Interest, (Devops = Involvement in process of building software environments (Windows and Linux), maintenance of live systems (Windows and Linux), optimisation of process for both of the previous)

Technical

  • Experience of debugging for troubleshooting
  • Ability to troubleshoot complex application flows
  • Solid Understanding of RDBMS
  • Experience of version control systems e.g. Subversion, CVS, Git.
  • Experience of an IDE e.g. Eclipse, IntelliJ IDEA.
  • Understanding of cross-browser compatibility concerns.
  • Experience of root cause analysis.
  • Experience of software development within a team
  • Experience of an IDE e.g. Eclipse, IntelliJ IDEA
  • Experience of version control systems e.g. Subversion, CVS, Git
  • Experience of software debugging
  • Experience of root cause analysis
  • Experience of a Windows operating system
  • Experience of continuous integration systems
  • Understanding of software development life cycle methodologies
  • Understanding of RDBMS such as Oracle, SQL Server or MySQL
  • Knowledge of JEE
  • Knowledge of web application development
  • Knowledge of cross-browser compatibility concerns

Please apply online for immediate consideration.

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