Tier 3 Support Engineer Glasgow, Jobs, Scotland, Central Belt, 2900
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Tier 3 Support Engineer - Glasgow - Central Belt

Tier 3 Support Engineer - Glasgow - Central Belt

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Date Job Posted Tuesday 11 Dec 2018
Reference 2900
Category Application Developer
Salary £30,000 - £35,000
Employment Type Permanent


Be-IT Resourcing is currently working with a large software and analytics company based in Glasgow. They are looking for a Tier 3 Support Engineer.

The Tier 3 Support Engineer will be a key contributor to the team who would be instrumental in troubleshooting of our clients existing web applications. They will have a broad engineering competence as well as demonstrated experience successfully resolving complex customer issues in a dynamic environment.

  • Independently troubleshoot customer issues (ESRs), research solutions, and resolve complex problems by analyzing product & systemic issues (Network, OS, database SQL Server) to identify root cause of problems and determine corrective actions.
  • Work as a liaison & drive communication internally between T2 Support, engineering & product management to resolve customer issues to ensure customer satisfaction.
  • Provide recommendation, feedback on design change / feature for product supportability to ensure that product meets customer requirements and document the same.
  • Prepare & maintain knowledge base articles for known issues & work around.
  • Willingness to “go the extra mile” to get the job done within SLAs and customer commitments, provide mentoring and training for new employees and work cross functionally as a team member.
  • Proactive in identifying critical point of failure, raising flags & escalating issues that are of urgent nature.
  • Detail-oriented and highly organized, ability to juggle multiple priorities and parallel projects simultaneously.
  • On call duty to provide out of hours support on a rotating basis
  • Occasionally visit customer sites.

Skills and Experience

  • Ability to understand and solve complex problems and concepts as well as make decisions based on given input;
  • Analytical skills include but are not limited to applying logical thinking to gathering and analyzing information, designing and testing solutions to problems, and formulating plans.
  • Experience of resolving technical issues
  • Proven ability to work well in a fast paced and challenging technical environment, with ability to multitask whilst delivering high quality solutions
  • Ability to quickly understand issues and think through solutions
  • Highly motivated with an ability to work independently
  • Ability to perform data analysis and troubleshoot data integrity issues
  • Able to communicate effectively with other team members and business
  • Experience of debugging for troubleshooting
  • Ability to troubleshoot complex application flows
  • Solid Understanding of RDBMS
  • Experience of version control systems e.g. Subversion, CVS, Git.
  • Experience of an IDE e.g. Eclipse, IntelliJ IDEA.
  • Understanding of cross-browser compatibility concerns.
  • Experience of root cause analysis.
  • Design and development experience in Java 2 Platform technologies (J2EE, EJB) and web application servers;
  • Understanding of object oriented analysis, algorithm design and J2EE design patterns;
  • Development experience with: J2EE, EJBs, AJAX, SQL Server (fluent with SQL programming, Stored Procedures), JSP or Servlets, XML, HTML, JavaScript, Hibernate, Spring, C#;
  • Understanding of both web client side and server side development;
  • Good understanding of web markup, including HTML5, CSS3
  • Awareness of benchmarking and optimization
  • Experience of software development within a team
  • Experience of an IDE e.g. Eclipse, IntelliJ IDEA
  • Experience of version control systems e.g. Subversion, CVS, Git
  • Experience of software debugging
  • Experience of root cause analysis
  • Experience of a Linux Windows operating system
  • Experience of unit testing and TDD
  • Experience of continuous integration systems
  • Understanding of software development life cycle methodologies
  • Understanding of RDBMS such as Oracle, SQL Server or MySQL
  • Knowledge of JEE
  • Knowledge of web application development
  • Knowledge of cross-browser compatibility concerns

Please apply online for immediate consideration.

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